Terms and Conditions/Cancellation Policies
Gratuities in the spa are not included in your spa get-a-way package price or on day spas. Tipping is optional, if you feel your massage therapist or esthetician did a great job, feel free to tip them. Tip envelopes are available in the spa.

Day Spa Cancellation Policy
All Day Spa reservations are firm.

We need 14 days notice to change a day spa date - $25 admin fee applies (if a second change is requested, a $75 admin fee applies). All admin fees must be paid at time of change by credit card.

Once you have made a reservation, your room in the spa is secure and we do not double book.

In the event of a "no show" your gift certificate is void.

In the even of late arrival, you will miss time off your services.

Please plan on arriving 30 minutes prior to your first scheduled service to allow time to change into a robe and slippers, enjoy refreshments and snacks.

All Day Spas are sold as gift certificates and paid for in full at time of booking.

Gift certificates are non refundable.

Adventure/Spa Get-a-Way Packages Cancellation Policy
Full payment is payable by credit card at the time of booking. Any other charges will be billed at time of departure.

We are a small unique establishment. We honour your reservation by securing your room and space in the spa, we do not operate on a last minute reservation system and it is not possible to replace a cancelled reservation.

We recommend our guests purchase travel insurance to cover the cost of a cancellation. You can purchase travel insurance from any bank.

Cancellation insurance for medical reasons with a doctor's certificate is an option for an alternative date only, sorry no refunds. There is a $25 administration fee for any changes to your reservation.

Bed and Breakfast Cancellation Policy
All Bed and Breakfast is paid in full at time of booking.

30 days notice is required to cancel a reservation, less a $50 administration fee.

We recommend all travellers purchase travel insurance to cover the costs in the event of having to cancel.